FAQs
Farmer & Seller FAQ – Ekeohaonline.com
General Questions
No. There is no upfront fee to create and operate your store. Farmers and sellers can list their produce freely.
Information about sales commissions will be sent directly to your email address. This ensures transparency and keeps you updated on any changes.
1• Farmers will be updated frequently about changes in drop-off points in their localities
2• This helps us manage logistics better and ensures produce reaches buyers quickly and safely.
3• Farmers should check their messages or emails regularly for updates.
Many farmers work with youth consultants or trusted helpers who manage accounts and listings. These helpers can guide you through the process while you remain the owner of your store and produce.
.
We will send timely updates through SMS, email, or platform notifications. Farmers should always confirm the latest drop-off point before bringing produce.
Farmers or their representatives are responsible for bringing produce to the designated point. From there, our logistics partners handle delivery to buyers.
.
Payments are processed securely through the platform. Farmers receive their earnings directly after sales are confirmed.
No. Payments belong to the farmer account holder. Consultants only assist but cannot claim ownership of funds.
.
• By email (for commissions and account notices). • By SMS or platform notifications (for shipping and drop-off point changes). • Farmers should ensure their contact details are correct and active.
You can work with a trusted youth consultant who manages communication on your behalf. However, the farmer remains the rightful owner of the account.
• No upfront fees to start selling. • Fair commissions, communicated clearly by email. • Frequent updates on shipping and drop-off points. • Farmer dignity protected—your produce, your earnings, your ownership.
.
.
Ekeohaonline.com is a virtual produce marketplace that connects rural farmers—especially from Mbaise—with buyers locally and abroad. It allows diaspora communities to purchase authentic farm produce directly from rural markets.
No. Browsing the marketplace is free. You only pay when you place an order.
.
• Local buyers (within Nigeria): Produce is delivered through designated drop-off points and logistics partners. • Diaspora buyers (international): Produce is shipped through trusted export channels. Only items suitable for international shipping (like dried or packaged goods) are available for export.
You will receive email or SMS updates at each stage—order confirmation, dispatch, and delivery.
You can request a return: • Local buyers: Report within 48 hours of delivery. • International buyers: Report within 7 days of delivery (only for dried or packaged goods).
.
Payments are made securely through the platform using approved payment channels.
Yes. We use secure encryption and trusted processors to protect your transactions.
.
• Local buyers: Returns accepted within 48 hours for spoiled or wrong items. • International buyers: Returns accepted within 7 days for dried or packaged goods. Refunds or replacements are processed once the return is verified.
• Local refunds: Within 5 business days. • International refunds: Within 10 business days, depending on shipping and customs.
.
Yes. You can order produce and have it delivered locally in Nigeria to your family or community.
Absolutely. All produce comes directly from rural farmers, ensuring authenticity and fair trade.
• Fair trade: Your purchase supports rural farmers directly. • Transparency: Clear updates on shipping, drop-off points, and commissions. • Security: Safe payments and reliable delivery. • Connection: A trusted bridge between diaspora buyers and rural communities.
.
.
No. There is no upfront fee to create and operate your store on Ekeohaonline.com.
Information about sales commissions will be sent directly to your email address.
• Farmers will be updated frequently about changes in drop-off points in their localities. • Always check your messages or emails before bringing produce to the drop-off point.
You can work with a trusted youth consultant or helper. They may manage your account, but you remain the owner of your store and produce.
Payments are processed securely through the platform and sent directly to the farmer’s account.
.
It is a virtual produce marketplace connecting rural farmers—especially from Mbaise—with buyers locally and abroad.
No. Browsing is free. You only pay when you place an order.
• Local buyers (Nigeria): Produce is delivered through drop-off points and logistics partners. • Diaspora buyers (international): Only dried or packaged goods are shipped abroad through trusted export channels.
You can request a return: • Local buyers: Report within 48 hours of delivery. • International buyers: Report within 7 days of delivery (for dried or packaged goods only).
Payments are made securely through approved channels on the platform.
Yes. You can order produce and have it delivered locally in Nigeria to your family or community.
• No upfront fees for farmers.
• Fair commissions, communicated clearly by email.
• Frequent updates on shipping and drop-off points.
• Safe payments and timely refunds.
• Authentic produce directly from rural farmers.
• Connection between diaspora buyers and their communities.
.
Main Office
2226 Inkster Road, Inkster, MI 48141
Technical Support
Email: info@ekeohaonline.com Phone : +1248-878-7923
Customer Care
Email: nz@nijazone.com
Quick Shop
Other Links
© EKEOHA ONLINE. All Rights Reserved.
